1. Who we are
Hallowed Homes Realty and Property Management ("Hallowed Homes", "we", "us") operates this platform at https://www.hhrpm.com to manage rental properties and tenancies in Ghana on behalf of landlords.
Contact: info@hhrpm.com · Support: support@hhrpm.com.
2. Information we collect
- Account information: name, email address, phone number (an unverified contact detail: we do not use it to sign you in, recover your account or prove your identity), role (tenant, landlord, staff, artisan, agent) and login credentials. If you sign in with Google we receive your name, email address and Google account identifier from Google; we do not receive your Google password.
- Property and tenancy information: properties, units, tenancy agreements, rent and charge records, invoices, receipts, statements, maintenance requests, complaints, notices and messages sent through the platform.
- Identity information: Ghana Card / national ID details and identity documents where required to verify a landlord, tenant or agent. Identity numbers are stored in restricted, access-controlled records.
- Documents: files you or our staff upload (agreements, identification, receipts, evidence photographs, notices). Documents are stored privately and released only to authorised users.
- Payment information: payments are processed by Paystack. We record the amount, reference, status and time of a payment; we do not receive or store your full card details. Landlord and agent payout account numbers are encrypted at rest and only the last four digits are shown.
- Security and audit records: sign-in events, actions taken on records (who did what, and when), and technical logs such as request identifiers and error information, used to protect accounts and to resolve disputes.
3. How we use it
- To provide the service: administering tenancies, collecting and reconciling rent, paying landlords, arranging maintenance and handling complaints.
- To verify identities and prevent fraud, and to keep an auditable record of business actions.
- To send service messages: verification and password-reset emails, agreement and signature requests, payment receipts, reminders, notices and status updates. We do not send marketing email without your consent.
- To meet legal, regulatory and tax obligations, including the requirements of the Rent Control Department where they apply.
4. Who we share it with
We share information only as needed to run the service, and only the minimum necessary:
- Landlords and tenants see the records that concern them; a landlord does not see a tenant's private personal or identity data, and a tenant does not see other tenants' data.
- Service providers (processors): Supabase (database, authentication and file storage), Cloudflare (hosting and network), Paystack (payments), Google (sign-in), Resend (transactional email) and Zoho (business email and support).
- Authorities where we are required by law or a lawful order.
We do not sell personal information.
5. Security
Access is controlled by role and by property portfolio, enforced in the database as well as in the application. Traffic is encrypted (HTTPS). Sensitive banking data is encrypted at rest, uploaded files are private, and important actions are recorded in an audit log that cannot be edited. No system is perfectly secure; if a breach affecting your data occurs we will notify you and the relevant authority as required by law.
6. Retention
We keep tenancy, payment and audit records for as long as needed to provide the service and to meet legal and accounting obligations. Identity information is kept only for as long as verification and legal obligations require.
7. Your rights
Under the Data Protection Act, 2012 (Act 843) you may ask to access, correct or delete your personal information, object to certain processing, or withdraw consent, subject to legal retention duties. Email support@hhrpm.com.
8. Cookies and local storage
We use only what is necessary to keep you signed in and to remember basic preferences. We do not use advertising cookies. We use Cloudflare's privacy-friendly web analytics to measure site performance.
9. Changes
We will post updates to this page and change the "last updated" date. Material changes will be communicated by email or in the platform.